Windows Admin Prompt Greyed Out or Missing

If the Admin prompt has a greyed out or missing Yes button but no password entry box, use the Built-In Admin account in Safe mode to create two new Admin accounts.

Mine was missing so I did this:
Boot into Safe mode by following this procedure. There is also an illustrated and well-explained procedure in Safe mode that you might prefer but it does not have all the steps and explanations that I have provided.

3.1 Prepare – Do you normally boot up to a logon screen

or have you bypassed that using netplwiz so that you boot up straight to your desktop without having to sign in every time

or {for local accounts only} you boot up straight to your desktop without having to sign in every time because you have never set a password for your day-to-day user account?

3.1.1 If you boot up to a logon screen, it eases getting into Safe mode

3.1.2 If you have bypassed the logon screen then attempt to reset it by entering netplwiz in a command prompt then, in the netplwiz window, selecting your Admin-level user account and setting the checkbox for Users must enter a username and password to use this computer. If you get an Admin challenge when running netplwiz [which would happen if you had set your UAC protection to its highest level] you will not be able to get around it and will need to take the additional step described in para 3.4 below.

3.1.3 If you have bypassed the logon screen because {for local accounts only} you have never set a password for that account you will need to take the additional step described in para 3.4 below.

3.2 Go to Settings, Update & security, Recovery then click on Advanced start-up – Restart now.

3.3 You’ll be taken to a blue menu. Select Troubleshoot, Advanced options, Startup settings, Restart.

3.4 You’ll be rebooted to another blue menu. Press the 4 key* to select Enable Safe mode. You will be taken to the Safe mode login screen.

* If you were unable [paras 3.1.2, 3.1.3 above] to turn off the attempt to boot straight into your day-to-day user account with no login screen appearing then, immediately after pressing the 4 key, press and hold down the Shift key until the login screen appears. If you are too slow then you will have to reboot normally [i.e. not into Safe mode] then repeat steps 3.2-4. I have tried this Shift key procedure repeatedly on a new Windows 10 computer & on a six year old Windows 10 computer upgraded from Windows 7 and it works every time but I have also tried in on an eleven year old Windows 10 computer that is almost-but-not-quite-fully Windows 10 compatible and cannot get it to work. If I was to lose of all my Admin-level accounts on this particular computer I would therefore have to reinstall Windows 10 or restore it from a recent system image.

3.5 Starting Safe mode in Windows 10 does not look like the Safe mode startup you might have seen in previous Windows versions. There is no long list of drivers & other Windows components whizzing up the screen.

3.6 The Safe mode login screen ought to have entries for your existing user accounts, entries for a couple of accounts created by Windows [DefaultAccount, Guest], possibly an entry for an account created by the computer OEM when setting the computer up before sale [such as defaultuser0] and an entry for an account with the username Administrator. Administrator is the username of the Built-In Administrator account**. If the username Administrator is not shown on the Safe mode login screen then you will probably have no choice but to reinstall Windows 10 because it would mean that, although you know that you have no functioning Admin-level accounts, Windows thinks you do. In this forum, we are not allowed to advise any course of action other than reinstallation in these circumstances.

** In the hope of avoiding too much confusion, I will use the term Administrator in full whenever I refer to the Built-In Administrator account and I will use the term Admin when referring to any Admin-level user accounts that you create.

3.7 Select the Administrator account and log in by clicking the login button or pressing the Enter/Return key – Administrator has no password so there is nothing to type in.

4 Use the Administrator account to fix the problem

4.1 When you log in to Administrator in Safe mode you’ll be taken to a fairly normal-looking, albeit black, desktop. There is Windows version info at the top and the words Safe mode are shown in each corner. You’ll get a false warning [that you can simply dismiss out of hand or ignore] that the Get started app cannot be opened or that you’ll need to get a new app to open ms-get-started. This false warning** seems to be a bug that Microsoft have not addressed.

** Note that if you ever log in to Safe mode using any other user account, you will get a false warning [that you can simply dismiss out of hand or ignore] that the Tips app or another app cannot be opened “using the Built-In Admin” even though you are not using it.


4.2 Create a new Admin account with a password. You can change the password later so you can just keep it simple for now as long as you do not go online until you have finished. You can call the new user account almost whatever you like as long as no existing account uses the same name so do not call it Administrator, DefaultAccount or Guest and do not use the name of any of your own user accounts. Avoid spaces in the name & password just to keep things simple, only use characters you can type on the keyboard and don’t use any symbols in either of them that File explorer would reject if you tried using them in a filename [so, for example, do not use these * : < > / \ | ” ?]. I use the username NewAdminPrimary with a password 12345 here by way of example.

Open a Command prompt – click on the Start button, scroll down & click on Windows system then select Command prompt.

Enter net user if you need to check the names used for your existing user accounts.

Enter net user /add NewAdminPrimary 12345

Enter net localgroup Administrators NewAdminPrimary /add

4.3 Repeat this to create another account NewAdminReserve so you have both a new Admin-level account to use and a spare one to rescue the situation if NewAdminPrimary is ever afflicted with user profile corruption.

4.4 The user accounts created this way are “local” user accounts. They exist only on this computer. They are not linked to any online accounts such as MSAccounts.

4.5 Log into at least one of the new accounts without rebooting [Start button, user icon] just to give you confidence that all is now well. This takes a while as Windows has to go through its We’re just setting things up for you & It’s taking a bit longer than usual, but it should be ready soon routines. Then reboot and log in to one of the new accounts.

4.6 Do something that you know generates an Admin challenge so that you can see that the account is working correctly. You could, for example, use File explorer to go to C:\Program files then right-click, hover over New and click on Folder because that always generates the Admin challenge.