Awstats not updating in Plesk

You are checking your stats and see low traffic:

How to recalculate AWStats statistics from logs for previous months. Follow this link for a plesk article:

https://support.plesk.com/hc/en-us/articles/213901965-How-to-recalculate-AWStats-statistics-from-logs-for-previous-months

Plesk Administration: https://docs.plesk.com/en-US/onyx/advanced-administration-guide-linux/statistics-and-logs/calculating-statistics.68650/

Another issue had to do with a bug in plesk.

Check your Plesk Web Statistics at the bottom of the page:

The most frequent HTTP Status code is “301 – Moved permanently (redirect)” at https://domain.com/plesk-stat/webstat/. It takes 49.5%.

In addition, “Permanent SEO-safe 301 redirect from HTTP to HTTPS” is checked under Domains > domain.com > Hosting Settings > Security section.

In this way the SSL traffic is not shown under Domains > domain.com > Web Statistics.

This issue was caused by a product defect. A bug has been already created: PPPM-548: SSL traffic is not shown in webstat.

More information here:
https://docs.plesk.com/release-notes/onyx/change-log/

To view the statistics:

Access SSL traffic statistics using the link below:
https://domain.com/plesk-stat/webstat-ssl/

Please, see the following article in order to get more information on the issue:
https://support.plesk.com/hc/en-us/articles/213951505

Installing Apps from Plesk Application Vault Hangs

When the WordPress Install button is pressed (including the custom install option) in Application Vault, a progress bar is shown but never changes from 0%.

Log into Plesk.

Click "Tools and Utilities" > "Application Vault" > "My Apps".

Try installing the app. Here, the notification bar shows: Please wait…. 0%. This bar may remain the same for several hours with nothing happening.

Cause

A large number of applications are stuck in the psa.longtasks table. Or MySQL service is down.

Resolution

Backup the psa database by following the instructions in KB #213904125

Make sure that MySQL service is running:

Linux:

# service mysqld status 
# systemctl status mysqld.service 
# systemctl status mariadb

Windows:

> net start MySQL

Check that /dev/null has permissions crw-rw-rw-:
Linux:

 ls -la /dev/null
crw-rw-rw-. 1 root root 1, 3 Jul 19 15:15 /dev/null

Log into MySQL and access the psa database:

Linux:

MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -uadmin psa

Windows:

"%plesk_dir%"\\MySQL\\bin\\mysql.exe -uadmin -p psa -P8306

Check the long tasks that are present on the server:

mysql> select * from longtasks;

+----+--------------+---------+-------------+-----------------+----------------+----------------+-------------+---------------+---------------------+---------------------+-------+
| id | type         | context | status      | statusProcessed | progressStatus | progressParams | progressMax | progressValue | startTime           | finishTime          | pid   |
+----+--------------+---------+-------------+-----------------+----------------+----------------+-------------+---------------+---------------------+---------------------+-------+
|  1 | aps-download | NULL    | started     |               0 | queue          | NULL           |         100 |             0 | 2017-07-21 13:34:03 | 0000-00-00 00:00:00 |     0 |
|  2 | aps-cache    | NULL    | done        |               0 | done           | NULL           |         100 |           100 | 2017-07-21 13:35:56 | 2017-07-21 13:35:56 | 31908 |
|  3 | aps-cache    | NULL    | done        |               0 | done           | NULL           |         100 |           100 | 2017-07-21 13:36:23 | 2017-07-21 13:36:23 | 31973 |
|  4 | aps-download | NULL    | not_started |               0 | queue          | NULL           |         100 |             0 | 2017-07-21 13:48:42 | 0000-00-00 00:00:00 |     0 |
|  5 | aps-cache    | NULL    | done        |               0 | done           | NULL           |         100 |           100 | 2017-07-21 13:57:51 | 2017-07-21 13:57:51 |  4515 |
+----+--------------+---------+-------------+-----------------+----------------+----------------+-------------+---------------+---------------------+---------------------+-------+

Delete these tasks:

mysql> truncate longtasks;
mysql> truncate longtaskparams;

Make sure /etc/localtime file has 644 permissions:

# ls -la /etc/localtime

If not, set it:


# chmod 644 /etc/localtime

Try installing the application again.

MySQL does not start after an Plesk update (14-March, 2017)

Note: article describes the issue caused by MySQL update from Atomic repository, make sure you have Atomic repository enabled before applying fix:


# yum repolist
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* atomic: www4.atomicorp.com

After update MySQL cannot be started. In Plesk the following error message is shown:


    Error in Plesk:
    ERROR: PleskFatalException
    Unable to connect to database: mysql_connect() [<a href='function.mysql-connect'>function.mysql-connect</a>]: No such file or directory

    0: common_func.php3:153
    psaerror(string 'Unable to connect to database: mysql_connect() [<a href='function.mysql-connect'>function.mysql-connect</a>]: No such file or directory')
    1: auth.php3:116

or


    ERROR: Zend_Db_Adapter_Exception: SQLSTATE[HY000] [2002] No such file or directory
    Additionally, an exception has occurred while trying to report this error: Zend_Exception
    No entry is registered for key &#039;translate&#039; (Abstract.php:144)
    Search for related Knowledge Base articles
    ERROR: Uncaught exception 'PDOException' with message 'SQLSTATE[HY000] [2002] No such file or directory' in /usr/local/psa/admin/externals/Zend/Db/Adapter/Pdo/Abstract.php:129 Stack trace: #0 /usr/local/psa/admin/externals/Zend/Db/Adapter/Pdo/Abstract.php(129): PDO->__construct('mysql:dbname=ps...', 'admin', '$AES-128-CBC$Zm...', Array) #1 /usr/local/psa/admin/externals/Zend/Db/Adapter/Pdo/Mysql.php(111): Zend_Db_Adapter_Pdo_Abstract->_connect() #2 /usr/local/psa/admin/externals/Zend/Db/Adapter/Abstract.php(460): Zend_Db_Adapter_Pdo_Mysql->_connect() #3 /usr/local/psa/admin/externals/Zend/Db/Adapter/Pdo/Abstract.php(238): Zend_Db_Adapter_Abstract->query('select param, v...', Array) #4 /usr/local/psa/admin/plib/Db/Adapter/Pdo/Mysql.php(30): Zend_Db_Adapter_Pdo_Abstract->query('select param, v...', Array) #5 /usr/local/psa/admin/plib/db.php(36): Db_Adapter_Pdo_Mysql->query('select param, v...') #6 /usr/local/psa/admin/plib/db.php(212): db_query('select param, v...', false) #7 /usr/local/psa/admin/plib/Plesk/Mode.php(4 (Abstract.php:144)

There are no records in /var/log/mysqld.log

Cause

Atomic issued broken mysql package to their repositories. During updates installation mysql package gets updated, but required directory /var/lib/mysql-files is not created.

This issue has been fixed by Atomic in 5.5.54-1199 version of mysql-server package. Update the package to the latest version:


# yum update mysql-server

If no packages are marked for update, clean yum cache:


# yum clean all


# yum update mysql-server